An open letter to Carphone Wareouse

Dear Carphone Warehouse,

Thankyou for your concern in trying to contact me, one of your customers.

However if you check your records you will find that I did speak to you, on December 2nd. Back then I told you I was not interested in your offer, but the calls have continued, up to four times a day from three different numbers.

This is over the top, and to someone who has declined the offer simply abusive.

When I called each of the numbers back I found a message giving me the option to opt out of these offers. This I did not do as although I have told you that I am not interested in any offers at the moment, I do not wish to be cut off from any future offers.

But due to the constant badgering I have now registered my phone to stop your constant spam getting through.You have made a customer angry by your aggressive spamming. And someone who was open to future offers is now not open. It is about time you learnt something about customer service.

Here is the log of your calls:

Carphone Warehouse spam
Date Time Your Number
02/12/2014 17:21:00 020 3701 9255
19:08:00 020 3701 9255 I answered and told you I was not interested in this offer
03/12/2014 09:47:00 0141 249 0495
11:13:00 0141 249 0495
10/12/2014 09:28:00 0141 249 0495
10:50:00 020 3701 9255
13:38:00 0141 249 0495
12/12/2014 13:32:00 0161 244 8135
16:38:00 020 3701 9255
15/12/2014 14:56:00 020 3701 9255
18:27:00 020 3701 9255
16/12/2014 11:54:00 020 3701 9255
06:57:36 020 3701 9255
10:33:36 020 3701 9255
17/12/2014 14:28:00 0141 249 0495
18/12/2014 11:46:00 020 3701 9255
14:51:00 020 3701 9255
17:46:00 020 3701 9255
19/12/2014 10:45:00 0161 244 8135
12:56:00 020 3701 9255
14:17:00 0141 249 0495
16:59:00 0141 249 0495
20/12/2014 10:05:00 0161 244 8135
12:26:00 020 3701 9255

After that call 0n 20/12/2014 I phoned back on one of your numbers, 0161 244 8135 at 12:32 and registered my mobile phone number not to be called back.

Then at 13:38 I received another call from 020 3701 9255. Your abuse goes on.

Please note that I have no problems with any other part of your service, just your abusive spamming.

Yours, a disgruntled customer.

 


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